Last updated: 2025-08-11
Introduction and General Provisions Welcome to mempenta.cfd, the official website of MemPenta Finishers. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our site, request a quote, or enter into a service agreement with us in Birmingham, United Kingdom. By using this website, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue your use. Our practices are designed to comply with the UK GDPR, the Data Protection Act 2018, and to be compatible with CCPA principles for visitors from California.
Information We Collect We collect three broad categories of data: 1) Personal Data you provide: name, email address, phone number, property address, project details, and communication preferences when you complete forms, request quotations, or contact us. 2) Technical Data: IP address, device identifiers, browser type, operating system, pages you visit, time spent, and referring URLs, gathered via server logs and analytics cookies. 3) Cookie Data and Similar Technologies: we use strictly necessary cookies for site security and session management; preference cookies to remember your selections; and analytics/advertising cookies (where consented) to measure performance and show relevant ads. We do not intentionally collect special category data. Please avoid sharing sensitive information in free-text fields.
How and Why We Use Data We use your information to: provide quotations and deliver painting services; schedule site visits; manage invoices and payments; respond to queries; personalise content; improve the website; run safety and quality checks; and comply with legal obligations. Our legal bases include performance of a contract (or steps prior to a contract), legitimate interests (such as business administration, network security, and preventing fraud), consent (for non-essential cookies and marketing), and legal compliance. Where we rely on legitimate interests, we balance our interests against your rights and expectations and limit processing accordingly.
Sharing with Third Parties We may share limited personal data with: vetted subcontractors who assist with surveys and painting works; payment processors; cloud hosting and CRM providers; IT security partners; analytics and advertising vendors (if consented); and professional advisers (accountants, insurers, legal counsel). Each third party is bound by confidentiality and data protection terms and may only process information to provide contracted services to MemPenta Finishers. We will disclose information to authorities if required by law or to protect our rights, users, or the public.
Third-Party Services and Cookies We use reputable third-party tools to understand site performance and advertise responsibly. For analytics we may use Google Analytics with IP anonymisation and data retention limits. For advertising we may use Google Ads or similar networks to deliver interest-based ads only where you consent to analytics/advertising cookies. You can withdraw consent at any time using the cookie settings link in the footer. For details about cookies, see our Cookies Policy. Third-party providers may place their own cookies and process data as independent controllers; please review their privacy notices.
Data Retention and Security We keep personal data only as long as necessary: quotation data is typically kept for up to 24 months; contract and invoice records are retained for up to 6 years to meet HMRC and business record-keeping obligations; and analytics data is retained according to your consent settings and our vendor controls. We employ layered security measures including TLS encryption in transit, access controls, least-privilege permissions, regular backups, and staff training on data protection. While no method is perfectly secure, we strive to protect your information against loss, misuse, and unauthorised access.
Your Rights Under UK GDPR you have the right to access your data, request correction or deletion, restrict or object to processing, and request data portability. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing. You can exercise these rights by emailing privacy@mempenta.cfd or writing to our postal address shown on the Contact page. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk, although we would welcome the chance to resolve issues first.
Children’s Privacy Our services are directed to adult homeowners, landlords, and commercial property managers. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal information to us, please contact privacy@mempenta.cfd and we will delete it promptly.
Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our services. The “Last updated” date at the top indicates the current version. Substantive changes will be highlighted on this page, and if appropriate we will notify you by email or banner notices. Your continued use of mempenta.cfd after changes take effect constitutes acceptance of the revised policy.
Contact Details The controller for your personal data is MemPenta Finishers. For privacy requests, contact: privacy@mempenta.cfd. For general enquiries use the details on our Contact page. Postal address: see our website footer. If you need accessibility support for this policy, let us know and we will provide it in an alternative format.
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